Privacy Policy

PT. Dwi Mandiri Sejahtera Agung · Last updated: 26 August 2026

This Privacy Policy explains how PT. Dwi Mandiri Sejahtera Agung ("PT. DMSA", "we", "us", "our") collects, uses, stores, and protects information submitted through this website, including our Contact / Inquiry form and our Principal / Manufacturer Partnership form.

1. Information We Collect

We only collect business contact and inquiry information that you voluntarily submit through our forms. We do not request or knowingly collect personal financial data, national ID numbers, passwords, or other sensitive personal data.

Contact / Inquiry Form

  • Contact name
  • Position / department
  • Company name
  • Business email address
  • Phone / WhatsApp number
  • End user, plant, or site name (optional)
  • Inquiry details: requested brand/principal, product category, inquiry type, project/reference name, required delivery date, item specifications, and notes
  • File attachments (e.g., datasheets, drawings, purchase requisitions)

Principal / Manufacturer Partnership Form

  • Contact name, position, business email, phone number
  • Company name, country, company website
  • Product category and industries served
  • Partnership type and message
  • File attachments (e.g., company profile, product catalog)

Automatically Collected / Technical Data

  • IP address and a reCAPTCHA verification score, collected by Google reCAPTCHA v3 to prevent spam and automated abuse (see Section 5)
  • Draft form entries temporarily saved in your own browser's local storage so you don't lose progress if you navigate away — this data stays on your device and is not transmitted to us unless you submit the form

2. How We Use Your Information

We use the information you submit to:

  • Respond to your inquiry and prepare quotations or technical replies
  • Generate and send you a confirmation/quotation document
  • Evaluate partnership and distribution requests
  • Maintain records of business correspondence for order processing and after-sales support
  • Detect and prevent spam or fraudulent submissions

We do not use your information for advertising, profiling, or automated decision-making, and we do not sell your information.

3. How We Store Your Information

Submitted form data is stored in our secured database and is also sent by email to our internal sales/admin team. Uploaded attachments are transmitted as part of that internal email and are not published or made publicly accessible.

4. Who We Share Your Information With

We do not sell or rent your information. We share it only with:

  • Internal PT. DMSA staff who need it to process your inquiry or partnership request
  • Google reCAPTCHA (Google LLC), which receives your IP address and interaction signals to verify you are not a bot. See Google's Privacy Policy
  • Email service providers (Gmail/Google Workspace, or our SMTP provider as a fallback) used solely to deliver your inquiry and our reply
  • Third parties, when required by law or to protect our legal rights

5. Cookies and Local Storage

This site uses your browser's local storage to temporarily save your form inputs as a draft so you don't lose them if you leave the page. This data is stored only on your device, is never transmitted to our servers unless you submit the form, and is cleared automatically after successful submission. We do not use third-party advertising or tracking cookies. Google reCAPTCHA may set its own cookies as part of its bot-detection service.

6. Data Retention

We retain inquiry and partnership submissions for as long as necessary to respond to your request, fulfill any resulting business relationship, and comply with our recordkeeping and legal obligations. You may request earlier deletion as described in Section 7.

7. Your Rights

You may contact us to:

  • Request a copy of the information we hold about you
  • Correct inaccurate information
  • Request deletion of your submission, subject to legitimate business or legal recordkeeping needs

To exercise these rights, reach out to us via our Contact page.

8. Security

We take reasonable technical and organizational measures to protect the information you submit, including encrypted (TLS) database connections and reCAPTCHA-based abuse prevention. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.